Personal Butler Team Lead (Phuket International Airport)

รายละเอียดงาน

(Key Responsibilities)

• End-to-End Travel Facilitation: Warmly welcome passengers and provide seamless assistance through all airport processes (check-in, security, boarding), including luggage handling and escort services.
• Information & Coordination: Provide accurate information on airport/flight procedures and coordinate proactively with stakeholders to fulfill specific passenger requests or special requirements.
• Personalized Service Excellence: Anticipate and respond to individual passenger needs with utmost discretion and empathy to deliver a smooth and personalized premium experience.
• Professional Conduct: Maintain a professional image at all times, upholding high standards of service quality, confidentiality, and courtesy.
• Serve as the immediate point of contact and authority for Personal Butlers on duty when encountering complex passenger requests, service disruptions, or any situation requiring immediate expert intervention.
• Provide timely guidance and mentorship to junior Personal Butlers on service protocols, complex procedures, and best practices while actively working alongside them.
• Report recurring operational issues or service gaps to the Manager for long-term resolution.

(Qualifications)

• A bachelor's degree in hospitality or a related field is preferred.
• Minimum 2-3 years of proven, continuous experience as a Personal Butler or in a high-end customer service role, demonstrating expert knowledge of all operational protocols.
• Exceptional problem-solving capabilities and strong decision-making skills under time constraints.
• Friendly, confident personality with excellent interpersonal and relationship-building skills.
• Proficient in English, with a TOEIC score of 500+ (expired scores are acceptable for application).
• Passion for delivering exceptional service with a strong customer-first mindset; committed to service excellence and creating outstanding customer experiences. 

สถานที่ทำงาน

สนามบินภูเก็ต (HKT) ตำบล ไม้ขาว อำเภอถลาง ภูเก็ต ประเทศไทย