รายละเอียดงาน
We are seeking a highly motivated and experienced Presales consultant to join our dynamic team. This is a pivotal role for a professional with a deep understanding of System Integrator (SI) environments, advanced contact center technologies, and the transformative power of AI-integrated solutions.
As a key player in our growth, you will be the technical and solution-selling backbone of our sales process. You will work alongside our account executives to engage with clients, uncover their business challenges, and design innovative, multi-vendor contact center solutions that leverage cutting-edge AI.
Key Responsibilities:
* Solution Design & Strategy
- Collaborate with the sales team to lead technical discovery sessions with prospective clients to deeply understand their existing infrastructure, business drivers, and pain points.
- Architect comprehensive, end-to-end contact center solutions by integrating technologies from various vendors and our own proprietary AI platforms.
* Product Demonstration & Storytelling:
- Create and deliver powerful, customized demonstrations that bring our solutions to life.
- Articulate complex technical concepts in a clear, concise, and compelling manner that resonates with both technical and C-level audiences.
* Proposal & RFI/RFP Leadership:
- Own the technical response for all RFIs, RFPs, and customer proposals.
- Ensure responses are detailed, accurate, and strategically positioned to highlight our competitive advantages.
* Proof of Concept (PoC) Management:
- Scope, manage, and execute successful Proof of Concept engagements, defining clear success criteria and demonstrating the value of our solutions in the client's environment.
* Cross-Functional Collaboration:
- Serve as the liaison between the sales team and internal departments, including engineering, product management, and professional services, to ensure seamless project handoffs and provide valuable market feedback.
* Client Engagement & Presentations:
- Act as the primary technical point of contact for prospective clients.
- Deliver compelling product demonstrations, technical presentations, and proof-of-concepts that showcase the value and ROI of our proposed solutions.
* Proposal & RFP Management:
- Take ownership of the technical aspects of RFPs, RFIs, and proposals.
- Ensure all submissions are accurate, professional, and effectively communicate our unique value proposition.
* SI & Vendor Collaboration:
- Leverage your experience working within or alongside System Integrators to navigate complex, multi-stakeholder sales cycles.
- Build and maintain strong relationships with our technology partners and vendors.
* AI Integration Expertise: Serve as the subject
- matter expert on AI-driven contact center solutions, including but not limited to conversational AI, intelligent routing, agent assist, and analytics.
* Market Intelligence:
- Stay at the forefront of the rapidly evolving contact center and AI landscape. Provide feedback to our product and engineering teams to help shape the future of our offerings.
Qualifications:
- Experience: 5+ years of experience in a presales, solution architect, or similar technical sales role within the IT industry.
- SI Background: Proven experience working for or closely with a System Integrator is highly desirable. A strong understanding of the SI business model and the ability to manage multi-vendor technology stacks is crucial.
- Contact Center Expertise: In-depth knowledge of contact center technologies, including CCaaS/UCaaS platforms , IVR, ACD, WFM, and CRM integrations.
- AI Acumen: Demonstrable experience with AI-powered solutions in a contact center environment. Familiarity with conversational AI platforms, machine learning concepts, and data analytics is a significant advantage.
- Technical & Business Acumen: A balanced ability to understand and articulate complex technical concepts and align them with a client's strategic business objectives.
- Communication & Presentation Skills: Exceptional verbal and written communication skills, with the ability to confidently present to a range of audiences, from technical stakeholders to C-level executives.
- Problem-Solving: A natural curiosity and a passion for creative problem-solving in complex technical environments.
- Experience in a fast-paced, high-growth technology environment.
อ่านต่อข้อมูลบริษัท
SKY ICT Public Company Limited
24 อัตรา · 1 สาขา | พนักงาน 501-1,000 คน
บริษัทดำเนินธุรกิจจำหน่ายและวางระบบเทคโนโลยีสารสนเทศและการสื่อสาร ครอบคลุมการบริการให้คำปรึกษา ออกแบบ ติดตั้ง ดูแลบำรุงรักษาระบบงาน จัดหาและจัดจำหน่ายผลิตภัณฑ์และอุปกรณ์ที่เกี่ยวข้องกับระบบเทคโนโลยีสารสนเทศและการสื่อสารแบบเบ็ดเสร็จ
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