Sr.Customer Success Officer

รายละเอียดงาน

Customer Engagement & Booking Coordination (70%)

• Act as the primary point of contact for clients regarding Airport Premium Service bookings through various channels (e.g., email, phone, messaging apps)
• Provide clear and professional communication to clients about service packages, pricing, and procedures
• Coordinate with internal teams to ensure timely and accurate service delivery
• Monitor booking statutes, handle last-minute changes, and solve any issues that may arise with agility
• Support the Customer Success Manager in service planning and ongoing customer relationship improvements

Administrative Support (30%)

• Handle refund documentation for canceled bookings
• Coordinate client billing cycles and follow up on outstanding payments

วันทำงาน : ทำงาน 5 วัน หยุด 2 วัน

1)ทำงาน อังคาร - เสาร์ (หยุดอาทิตย์-จันทร์)

2)ทำงาน อาทิตย์ - พฤหัส (หยุดศุกร์ - เสาร์)

เวลาเข้างานมีทั้งหมด 2 เวลา

1)9.00 -18.00 น.

2)12.00 – 21.00 น.

(Qualifications)
·       Age: 28 – 37 years old

·       Bachelor’s degree or higher in any related field

·       Minimum 4 – 8  years of work experience in customer service, client relationship management, or customer success

·       Proven ability to handle high-pressure situations and resolve issues efficiently

·       Excellent communication and interpersonal skills in both Thai and English

·       Proficiency in Microsoft Office (especially Outlook and Excel); familiarity with CRM tools is a plus

·       Strong organizational skills and attention to detail

·       High sense of responsibility, adaptability, and customer-first mindset

สถานที่ทำงาน

SKY ICT Public Company Limited